Welcome

About Us/ FAQs

Products & Services

Coupons & Specials

Directions & Contact

Kaiser Air Conditioning
& Sheet Metal, Inc.
Has Been Awarded the Rating of Very High Customer Satisfaction.
- University Audited Customer Satisfaction Research
- Insurance Verification
- License Audit License Audit
- Complaint Status Check
 
Selecting the Best Company Just Got a Whole Lot Easier.
 
A ValueStar
Certified® company
must apply for and
pass ValueStar's
four-step rating process.
 
Only The Best Pass The Test®.
 
Only those companies that pass all four steps of the rating process are awarded ValueStar Certified®, the symbol of very high customer satisfaction.

About Kaiser Air Conditioning and Sheet Metal, Inc.

Here's what customers are saying!
"Thanks so much, it's "wonderful" to have heat again. The furnace is working great and your whole crew has been very courteous and a pleasure to work with." Dora Doles
 
"We are very pleased with the work Hector and Adam did. They were friendly, knowledgeable, & kept their area clean. We appreciate their efficiency." Winston McGee
 
"I am very happy with the way you conduct your business.  your people do their work with a smile, very caring. Jimmy goes the extra mile." G.M. Elias
 
"I am very pleased with the new furnace and air conditioner. I am also very pleased with your nice workers and how polite they were. I appreciate that they cleaned up after themselves too." Darlene Philpott
 
"I just wanted to take a minute to thank you and your staff for a superb job installing our central air conditioning and new heating. I know the job was more work than you originally expected. Kaiser crew made sure the job was 100% correct before the job was finished. I want to commend you for going the extra mile." Trisha Geyer

These are just a few of the letters amongst the many satisfied customers. Let Kaiser Air Conditioning & Sheet Metal bring you the experience of a job well done and the satisfaction of getting great value for your hard earned dollar!

1. Customer Satisfaction Rating
- You need to find out if a company has delivered very high 
  customer satisfaction. 
- San Francisco State University's Public Research Institute
  and University of Houston's Consumer Law Project perform
  on-going, random audits on customer satisfaction research
  surveying and audit ValueStar's research methodology so
  you can be assured of unbiased and accurate results. 
- ValueStar randomly selects 400 past customer names
  and telephone numbers from each applicant company.
  To ensure a true rating, a company cannot pick and choose
  which customers are surveyed. 
- Generally, 100 customers are asked to rate how satisfied
  they are with the value they received, and if they would use
  the company again. The customers' identities and responses
  are kept completely confidential. 
- Based on the customers' answers, ValueStar calculates the
  company's customer satisfaction rating. Only if the company
  scores very good to outstanding does the company pass
  this vital step in the rating process. Thus, no company that
  scores below an eighty-five, out of a possible one hundred
  (a perfect score), is allowed to pass this rating step. The
  company's insurance agent must provide ValueStar with
  written certificates of insurance, showing that it has
  workers' compensation, liability, or any
  necessary specialized coverage.
 

2. Complaint Bureau Status Check
- A clean complaint record doesn't mean much, and numerous complaints suggest trouble. 
- The company's complaint status is checked with appropriate agencies and complaint bureaus.
 
3. License Verification
- Selecting a company without the appropriate licenses may mean that the company cannot legally
  perform the service.
 
4. Insurance Verification
- Selecting a company without insurance coverage can lead to serious consequences if there's an
  accident. 
- The company must have valid licenses, that are in good standing, for the major services it offers
  to the public. 
- The company's insurance agent must provide ValueStar with written certificates of insurance,
  showing that it has workers' compensation, liability, or any necessary specialized coverage.